Privacy policy

This privacy policy has been compiled to help you understand, what data we collect, why we collect it, and what we do with it.

Please read this privacy policy carefully to get a clear understanding of how we handle your Personally Identifiable Information. Personally Identifiable Information (PII) is described as information that can be associated with a specific person and can be used to identify that person.

We collect Personally Identifiable Information from you when you use, or its related websites, Spotdeal mobile applications and services (including, without limitation, When ordering, buying, redeeming coupons or registering on our website, or when you telephone or email our customer support team, as appropriate, you may be asked to enter or provide Personally Identifiable Information like your name, email address, phone number or other details to help serve you better.

By providing us with your ‘Personally Identifiable Information’ you expressly consent to us processing your Personally Identifiable Information in accordance with the terms of our privacy policy.

We may amend our privacy policy at any time by posting a revised version on the website and it becomes effective immediately.

This privacy policy covers the following topics:

  • Personally Identifiable Information collections
  • Personally Identifiable Information use
  • Third-party disclosure and website links
  • Cookies
  • No spam or spoof emails
  • Protecting your ‘Personally Identifiable Information’
  • How you can contact us about privacy questions

What Personally Identifiable Information we collect:

As part of your registration on the website and mobile application, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information or other Personally Identifiable Information.

Additionally, in order for us to verify your identity, we may need to request from you valid proof of identification (e.g. in the form of a copy of your passport, resident’s visa or permit, national ID card and/or driver’s license).

We will collect transactional information based on your activities using the website and application. This transactional information is used solely in relation to the transactions you undertake on the website and mobile application.

We may use your Internet protocol (IP) address and phone number to analyses user interest and experience to improve the administration of the website and mobile application.

We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the website) along with the times that you access the website, type of smartphone and mobile devices you using and pages you view, ad you click on and deals you redeem. .

We may use third party tools and applications like Google analytics to collect information. We may also collect feedback ratings and other comments relating to your use of the website and mobile applications.

How do we use your Personally Identifiable Information?

We may use the information we collect from you when you register, make a purchase, redeem coupons, pin and saved deals, sign up for our newsletter and notifications, respond to a survey or marketing communication, surf the website, or use certain other website features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serves you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other website and mobile app features.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your Personally Identifiable Information  to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your Personally Identifiable Information  is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement.

We may share your Personally Identifiable Information with our other group companies so as to provide joint content and services to you, to help detect illegal acts and/or the violations of our policies.

We may also share your Personally Identifiable Information with Merchant for customized promotions using Geo Fencing and customized deals and promotions for you.

We do not sell or rent any of your Personally Identifiable Information to third parties in the normal course of doing business and will only share your Personally Identifiable Information with third parties in accordance with this privacy policy.

By registering on the Website or Mobile Application, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the Website and Mobile Application.

If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by sending us and email to or by going to the My Account / My Profile section of the website or Profile page in the mobile application and update the notification section.

Please note that we shall retain your Personally Identifiable Information during and following the end of your use of the website as required complying with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.

Third-party disclosure

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these websites.

Furthermore,  we encourage you when you visit these Website to read the privacy statements of each and every website especially if you intend to provide Personally Identifiable Information to that website. Our privacy policy applies solely to your Personally Identifiable Information that we collect on the Website.

At some point we may have to share some Personally Identifiable Information with our trusted Merchant for verification purpose including your name, phone number, IP address, device serial number.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our website. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our website and other websites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Do we use Cookies?

Yes. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the website’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your saved profile. They are also used to help us understand your preferences based on previous or current website activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about website traffic and website interaction so that we can offer better website experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your website experience more efficient and may not function properly.

We use cookies to:

  • Help remember and process the items saved in your profile.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about website traffic and website interactions in order to offer better website experiences and tools in the future.

We may also use third-party services that track this information on our behalf.

No spam or spoof emails

We do not tolerate spam. To report Website related spam or spoof emails, please forward the email to You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement.

We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.

Protecting your personal information

Your Personally Identifiable Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your Personally Identifiable Information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

We hold your Personally Identifiable Information on servers located in the United Arab Emirate or United States. And by providing us with Personally Identifiable Information, you consent to the transfer of your Personally Identifiable Information to, and its storage on, our servers located in the United Arab Emirate and/or the United States. We take every precaution to safeguard all your Personally Identifiable Information from unauthorized access, use or disclosure.

All Personally Identifiable Information is encrypted.

However, the Internet is not a secure medium and we cannot guarantee the privacy of your Personally Identifiable Information.

You must enter your username and password each time you want to access your account or make transactions on the Website.

Choose your password carefully using unique numbers, letters and special characters.

Never share your username and password with anyone.

If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the Website.

How you can contact us about privacy questions

If you have questions or concerns about our collection and use of your Personally Identifiable Information, please contact our customer support team at the “Customer Support” link at the top of any webpage.

ID Media DWC-LLC, Dubai World Central, Business Park, Building C, Office 427, Dubai, United Arab Emirates.